Terms of service

TERMS AND CONDITIONS

Welcome to Gyaan Potli. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

In these Terms, "we", "us", "our", and "Gyaan Potli" refer to the owner/operator of this website. By accessing our website or purchasing any product from us, you agree to be bound by these Terms, along with our Privacy Policy and Refund & Cancellation Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. ABOUT OUR PRODUCTS

We sell digital products, including e-books, guides, educational resources, and related digital content ("Digital Products").

All Digital Products are delivered electronically. No physical product will be shipped unless specifically stated otherwise on the relevant product page.

Product descriptions, previews, images, and other information on our website are provided to help customers understand what is included with a purchase. We make reasonable efforts to ensure that this information is accurate and up to date.

We reserve the right to update, modify, or discontinue any Digital Product at any time.

2. ELIGIBILITY

By using our website or purchasing a Digital Product, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide during checkout or while contacting us is accurate and complete.
  • You will use our Digital Products only for lawful and personal purposes.

If you are purchasing on behalf of another person, you confirm that you have the necessary authority to make that purchase.

3. PURCHASES AND ORDERS

When you place an order on our website, you are submitting a request to purchase the selected Digital Product.

An order is considered accepted once payment has been successfully processed and the order is confirmed.

We reserve the right to cancel or decline an order in circumstances including suspected fraud, unauthorized transactions, technical errors, incorrect pricing, or other legitimate reasons.

If we cancel an order after payment has been successfully received, we will process an appropriate refund in accordance with our Refund & Cancellation Policy.

4. PRICING AND PAYMENT

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

We reserve the right to change product prices, discounts, promotional offers, or other pricing information at any time. Any price change will not affect an order that has already been successfully confirmed.

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate and complete payment and billing information necessary to complete your purchase.

We do not store your complete debit card, credit card, UPI, or other payment credentials on our website. Payment processing is handled through our authorized payment service provider.

5. DIGITAL DELIVERY

After successful payment, the purchased Digital Product will be made available to you through the delivery method specified on the product page or checkout process.

Depending on the product, delivery may occur through:

  • A download link;
  • Email delivery;
  • Access to a digital file or resource; or
  • Another electronic delivery method communicated at the time of purchase.

You are responsible for providing a valid email address and ensuring that you have a suitable device and internet connection to access the Digital Product.

If you have successfully completed payment but have not received your Digital Product, please contact us through our Contact Us form with your:

  • Full name;
  • Email address used for the purchase;
  • Order/payment reference number; and
  • A brief description of the issue.

We will review the issue and assist you.

6. DIGITAL PRODUCT ACCESS

A purchase grants you a limited, personal, non-exclusive, non-transferable right to access and use the purchased Digital Product for your personal use.

Unless explicitly stated otherwise, your purchase does not grant you the right to:

  • Resell the Digital Product;
  • Share the download link or file with others;
  • Upload the Digital Product to public websites, groups, channels, file-sharing platforms, or social media;
  • Distribute copies of the Digital Product;
  • Reproduce or republish the Digital Product for commercial purposes;
  • Modify and sell the Digital Product as your own;
  • Use the Digital Product to create a competing commercial product.

We reserve the right to take appropriate action against unauthorized distribution or misuse of our Digital Products.

7. INTELLECTUAL PROPERTY

All content available through our website and Digital Products, including but not limited to text, graphics, images, illustrations, designs, layouts, logos, trademarks, downloadable files, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

Your purchase provides you with a limited right to use the purchased Digital Product for the purposes described in these Terms.

8. REFUNDS AND CANCELLATIONS

Because our products are digital products that can be delivered electronically, refunds and cancellations are handled according to our Refund & Cancellation Policy.

Before purchasing, customers are encouraged to review the product description and available information carefully.

If you experience a technical issue, receive an incorrect product, or have another legitimate issue relating to your purchase, please contact us through the Contact Us form.

Our refund policy forms part of these Terms.

9. PRODUCT INFORMATION AND EDUCATIONAL DISCLAIMER

Our Digital Products may contain educational, informational, lifestyle, wellness, parenting, traditional knowledge, or general informational content depending on the product purchased.

Such content is provided for general informational and educational purposes only.

Unless expressly stated otherwise, our Digital Products are not intended to constitute medical, professional, legal, financial, or other specialized professional advice.

You should use your own judgment when applying any information contained in our Digital Products and seek advice from a qualified professional where appropriate.

We do not guarantee any particular result, outcome, improvement, or benefit from using the information contained in our Digital Products.

10. WEBSITE USE

You agree to use our website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to our website or systems;
  • Interfere with the operation or security of our website;
  • Use our website to distribute malicious software;
  • Attempt to obtain another customer's personal information;
  • Use automated methods to abuse, disrupt, or overload our website;
  • Engage in fraudulent transactions;
  • Misrepresent your identity or payment information;
  • Violate any applicable law or regulation.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

11. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, website hosting providers, analytics providers, email services, and other technology providers.

These third-party services may have their own terms and privacy policies.

We are not responsible for the independent practices, availability, or policies of third-party services, except where required by applicable law.

12. PAYMENT PROCESSING

Payments made through our website may be processed by third-party payment service providers.

We do not control the operation of third-party payment networks and are not responsible for temporary payment-service interruptions caused by those providers.

If money has been deducted from your account but your order has not been successfully completed, please contact us through our Contact Us form with your transaction details so that we can investigate the issue.

13. ERRORS AND CORRECTIONS

Although we make reasonable efforts to maintain accurate information on our website, errors may occasionally occur.

These may include errors relating to product descriptions, pricing, promotional offers, availability, or other information.

We reserve the right to correct errors and update information at any time.

If an error results in an incorrect charge or prevents successful delivery of a purchased Digital Product, we will take reasonable steps to resolve the issue.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or Digital Products.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Gyaan Potli and its owners, employees, contractors, and service providers from claims, losses, liabilities, or expenses arising from your:

  • Violation of these Terms;
  • Misuse of our website or Digital Products;
  • Unauthorized distribution or use of our content; or
  • Violation of applicable law or the rights of another person.

16. TERMINATION

We may suspend or terminate your access to our website if you violate these Terms or engage in fraudulent, abusive, unlawful, or unauthorized activity.

Termination will not affect rights or obligations that arose before termination.

Sections relating to intellectual property, payment obligations, limitations of liability, and other provisions that by their nature should survive termination will continue to apply.

17. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we collect it, how it may be used, and how we protect it.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after an update constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Rajasthan, India, subject to applicable consumer protection laws.

20. CONTACT US

If you have any questions regarding these Terms, your order, a Digital Product, or any issue with our website, please use our Contact Us form.

When contacting us about an order, please provide:

  • Your full name;
  • Email address used for purchase;
  • Order ID or payment reference number; and
  • A brief description of your question or issue.

We will review your request and respond as soon as reasonably possible.